Billing and refunds
Frequently asked questions
The information below follows the same billing rules as the pricing table.
When does monthly plan data reset?
Monthly plan data resets each month on the activation date rather than being cleared at the start of the calendar month. Check your current plan and data usage in the panel. When choosing a monthly plan, use the activation date as the reference for future data cycles rather than estimating from calendar-month start and end dates.
Can I upgrade a monthly plan midway through the term?
Yes. When you upgrade midway through the term, the price difference is converted into remaining days. Before upgrading, review the current plan, target plan, and resulting details in the user panel, then decide whether to continue.
Do data bundles expire?
No. Data bundles remain available until used, never expire, and do not reset monthly. They suit irregular usage, but data is not replenished automatically after the balance is used; choose a suitable plan again when needed.
How many devices can connect to the same plan?
VPNUD plans have no device limit and support Windows, macOS, iOS, Android, and Linux. All devices share the account's plan data, so monitor the remaining capacity as more devices are added.
Which payment methods are supported?
Alipay, WeChat Pay, and USDT are supported. After choosing a plan in the user panel, view the available payment options. Check the plan name, price, data allowance, and validity rules before paying.
Are the plans eligible for refunds?
VPNUD offers a 7-day, no-questions-asked refund. To apply, sign in to the user panel and submit the relevant order details through a ticket. Track processing and follow-up replies there.