Submit account, subscription, connection, route, and client issues through the user panel. Describe what happened first, then include the relevant environment details so support can handle the issue efficiently.
Different channels are suited to different types of information. Their current public status is listed below; do not use contact addresses or accounts that this page has not confirmed.
Use tickets for subscription status, connection failures, route selection, client usage, payment records, and refund questions. After submitting, you can add details and view replies in the user panel.
What to expect: Tickets are handled by issue type and submission order. Wait times may be longer during busy periods; this page does not promise a fixed response time.
Open the ticket center →No public email address is currently available. Submit account, subscription, connection, or refund questions through a ticket so the relevant information stays in one place.
What to expect: Because no public email channel is currently available, this page does not provide an email response timeframe.
No public Telegram contact is currently available. When you need assistance, use the entry points shown on this page and in the user panel.
What to expect: Because no public Telegram channel is currently available, this page does not provide a response timeframe for it.
Describe the outcome and environment by issue type; this is more useful than simply writing “it doesn't work.” You can include the following information directly in the ticket.
Include your username, current subscription status, and the items you want checked. Do not submit your password or full subscription link in a ticket.
State the platform you use, selected region, route type, error text shown by the client, and the type of service you were accessing when the issue occurred.
Identify the relevant record and explain your question. Refund questions can be submitted by ticket; eligibility for the 7-day no-questions-asked refund is governed by the Terms of Service.
Complete information reduces back-and-forth questions. Submit only what is needed to investigate the issue; do not paste your password or full subscription link into the message.
State the platform you use, selected route region, what actually happened after connecting, the error text shown by the client, and approximately when the issue occurred. If switching routes produced a different result, include that too.
Provide your username, the relevant record visible in the user panel, and the items that need checking. Do not submit your password or paste the full subscription link.
Support handles tickets by issue type and submission order. Actual wait times depend on the complexity of the issue and the current queue, so no fixed response-time commitment is provided. Check the ticket record in the user panel for updates.
There is currently no public email address or public Telegram contact configured. For now, submit questions through the user-panel ticket system.